Media Contact:
Kaj Kandler
press@conficio.com
+1 (781) 632 5773
FOR IMMEDIATE RELEASE
Jun. 21th, 2004
Plan-B Player 2.1 Released
Melrose, June 21th, 2004, Conficio released today version 2.1 of its Plan-B player. Conficio's Plan-B is the next generation of knowledge transfer tools for tech-support organizations. It replaces lists of frequently asked questions and written answers by screencast technology, optimized for delivery over the Internet. The new player, release 2.1, has improved readability, increased performance and a list of smaller bug fixes.
Plan-B screencasts are screen recordings of the use of PC applications supplemented with callout bubbles explaining the action. These screencasts are played on the user's screen, next to the live application, making comparison and learning simple. The screencasts are served using any standard web-server and played using any Java™ enabled web browser. This specialized screencast technology allows comfortable playback over a 56k dial-up Internet connection.
Kaj Kandler, the founder of Conficio is convinced "written web based FAQs (lists of frequently asked questions) are a thing of the past." He adds, "They are written by geeks, for geeks and add little value for the average PC user. Plan-B breaks down this language barrier, by visually demonstrating the software and its workings. It is like an expert showing you, how to do it." Plan-B caters to the numerous tech-support organizations that answer the same 20% of questions, 80% of the time. It relieves the phone support of a great number of standard answers and lets the representatives focus on the complex problems. It makes it economical for software publishers to improve the response time for phone support, eliminating the time on hold. In addition, it delivers a solution that is superior to written or oral instructions.
Conficio's simple but powerful Plan-B technology brings short, teaching screencasts to end-users over the Internet at minimal cost. The screencasts are cost efficient to produce, as recording and editing is simple. They are also cost efficient to serve to customers, as no specialized hardware or software, like streaming video servers, is required. The Plan-B player does not need a proprietary browser plug-in and plays the screencasts over a 56K dial-up connection in high quality.
About Conficio
Conficio, founded in 2002, is a consultancy practice focused on the full life cycle of software applications and the organizations creating them. It provides services to software development organizations to improve the development process and the end user experience.
The Melrose, MA based company publishes streaming videos to demonstrate and teach software applications over the Internet. It uses its proprietary Plan-B technology™ to deliver its screencasts over low bandwidth 56K modem lines.
Learn more about Conficio and its Plan-B™ solutions at www.conficio.com or call +1 (781) 632 5773.
Plan-B™ is a trademark of Conficio, in the U.S. or other countries.
Java™ is a trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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